Blackberry Classic Headphone Jack Not Working

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You’re plugging the headphones into the wrong jack! I’m pretty sure you are. My VOX Amplug AC30 was working fine, still works great many months later. Certainly, this won’t fix everything: you can still whack your Amplug on a door frame and break off the 1/4″ guitar plug. Your headphone jack may get squirelly over time. It’s possible that your headphone jack is working just fine, while your headphones are not. You can double-check by plugging your headphones into another device to see if it works. And if it doesn’t, then it only means you have broken headphones. @paultribe, Paul, Links below may help in the disassembly of your BlackBerry to access the audio port to change. 3rd link is a possible replacement jack, always verify part is correct for your model# prior to ordering, you can also do a search for better pricing possibly.

Released September 2014, can be identified by model number 715053-0010.

Headphones Will Not Power On

Headphones are not responsive when the power switch is in the on position.

If the battery is installed and the battery life indicator does not light, remove, inspect, and replace the AAA battery. The battery terminal is located on the top of the right side earphone. Ensure the battery is inserted to the correct polarity, positive (+) pointing downward and negative (-) pointing upward. The power indicator should glow green when the headphones are in proper working condition.

If the battery is new and has been inserted with the correct polarity, and the headphones still do not power on, there may be excess dust or debris in the battery compartment. Use compressed air to blow any dust or debris out of the battery compartment. The power indicator should glow green when the headphones are in proper working condition; if the indicator light still does not glow green, use rubbing alcohol and cotton swabs to clean the contacts.

Noise Cancelling Not Working

Audio is working well, but the noise cancelling feature is not functioning.

If the headphones are powered on, correctly plugged in, but the noise cancelling is not functioning, take care to make sure that the volume dial is not muted. If the in-remote is set to your desired volume yet still does not provide your preferred volume, ensure that the audio device is turned on and the volume of the audio device is not muted.

Ensure that the headphones are connected properly. The headphones may be improperly connected, or the connection may have come loose. Remove and reset both ends of the headphone connector. Ensure that the auxiliary cord ports are clear of debris that would hinder connection.

If the volume coming from the headphones is either too loud or too quiet, your first step should be to inspect the in-line remote. Set the in-line remote to the highest setting and use the volume controls on the audio device to set the volume to your desired setting.

Check the condition of the audio cable. If the cord is not in working condition (frayed), you may need to replace the cord or wrap it with electrical tape.

Audio Coming From Only One Side

The audio from the headphones is only being emitted from one side.

If the audio is only being emitted from one side of the headphones, the balance level might be off. To determine this, you will have to check the balance level of the audio device. If the audio device has balance level adjustment, it may be adjusted incorrectly. Make sure to adjust it to a middle level.

Be sure that the headphones are connected properly. The cable cord may have come loose or is improperly connected. Ensure that there is do debris blocking the port and stopping the connection. Remove and reset the cable jacks on both ends.

Microphone Not Working

The voice control feature on the in-remote is not responding.

If the voice control feature on the in-remote does not respond to your voice, you may not be using the headphones with compatible devices. Refer to the owner's manual of the Bose QuietComfort 25 to ensure that you are using a compatible device. If you are using a compatible device and the voice control still does not respond, the cable cord may have to be replaced.

If the microphone feature is not working, the connection of the cable cord may be incomplete. Check to make sure both ends of the cable cord are properly connected. Make sure there is no loose debris blocking the cable ports.

Audio is Bad Quality (Static) or Not Being Given

The audio is either not being emitted by the headphones or is intermittent.

If there is excessive static coming from the speakers, don't start taking apart your headphones just yet. The problem could be a problem with the audio jack on the headphones. The easiest way to test this is to plug the headphones into another device. If the static no longer occurs, the connection may be faulty. You may need to repair your speakers if the static remains.

If the speakers are broken but the audio is chopped or broken, the speakers may be broken; This can happen over time or occur due to high volume strains. To fix this problem, replacement speakers will have to be found and installed.

Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step.

Try to duplicate the issue

Validate that you understand the symptoms being experienced. For example, make a phone call and change volume and audio settings to make sure the headset is functioning. Use the audio keys on the side of the BlackBerry smartphone to raise and lower the volume.

Test the headset

Remove the headset, and then test the audio functions. If the issue occurs only when using the headset, the issue might be with the headset and not the BlackBerry smartphone. In this case, contact the headset manufacturer for further technical support.

Inspect the earpiece jack

Check to see whether an earbud or stereo headset has been used with the BlackBerry smartphone. A part may have become dislodged in the earpiece jack, causing the audio problem.

Check audio settings

Check the volume settings and adjust as necessary.

You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps:

For BlackBerry Device Software 4.5 to 5.0

1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.

For BlackBerry Device Software 6.0

1. In the phone application, press the Menu key.
2. Click Options.
3. Click In-call Settings.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.

Improve sound quality for all calls

Note: You cannot change sound quality when you are using a Bluetooth ® enabled headset.
To improve sound quality, complete the following steps:

1. In the phone application, press the Menu key.
2. Click Options.
3. Click Enhanced Audio.
4. Change the Phone Call Audio or Headset Call Audio fields.
5. Press the Menu key.
6. Click Save.

Check the signal strength

You might experience issues with voice quality if you have low or intermittent signal strength. The signal strength of a BlackBerry smartphone should be between –40 and –100 dBms.

To check the signal strength of a BlackBerry smartphone, complete the following steps:

1. On the Home screen, click Options.
2. Click Status
3. Check the Signal value. The value should be between –40 and –100.

Note: You can press and hold the Alt key, and then type 'nmll' to change the signal indicator bars to the numerical value. Repeat this step to again display the signal strength bars.

If the signal strength is good where you are now check if the signal strength was low when the problem occurs. Areas where signal strength weakens and causes the signal to become blocked by tall buildings, terrain, landscape, and physical distance. In these situations moving to an open area might help improve the voice quality.

Perform a Hard Reset

A hard reset is similar to restarting a computer that has stopped responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver.

Note: a hard reset will not delete any settings or data on the BlackBerry smartphone.

To perform a hard reset, complete the following steps:

Blackberry Classic Headphone Jack Not Working Tv

1. Turn the BlackBerry smartphone off.
2. Remove the battery.
3. Re-insert the battery.
4. Wait for the BlackBerry smartphone to turn on.

Note: If the issue returns after performing a hard reset, then contact technical support for further investigation.

Blackberry Classic Headphone Jack Not Working Remotely

Update the BlackBerry Device Software

You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider.

If the problem persists, follow your wireless service provider's procedures to service or return the BlackBerry smartphone.

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